Case Study • Hospitality Operations

The Derby
Steakhouse

How a custom operational control system reclaimed 90 minutes nightly and returned control to management.

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The Executive Summary

The Derby Steakhouse was losing over 90 minutes every night to a fragile, manual close process built on paper receipts and Excel. Errors were common. Visibility was zero. Managerial time was being burned on clerical work instead of running the floor.

I designed and deployed CompRunner—a custom operational control system that eliminated manual data entry, enforced 100% data accuracy, and returned over $1,350 per month in managerial labor back to the business.

"This was not a 'receipt tool.' It was a permanent removal of an operational bottleneck."

90m

Saved Nightly

$1.3k

Reclaimed / Mo

100%

Data Accuracy

The Bottleneck

The Excel Wall

Every night, the same failure point:

  • Stacks of paper comp and void receipts
  • A closing manager manually transcribing data
  • 90+ minutes of repetitive, error-prone work
  • No real-time insight into comps, losses, or trends
Process StatusCritical Friction
SpeedSlow
AccuracyInaccurate
VisibilityInvisible

The Real Cost

The spreadsheet itself was not the problem. The problem was what it stole: Managerial judgment, floor presence, and trust in the data.

At scale, this type of friction quietly erodes margins.

The Solution

CompRunner

A Live Operational Control Panel

Instant Capture

Managers capture comp and void receipts instantly using their phone. No batching, no waiting for the close.

Auto-Processing

The system automatically extracts data, classifies reasons, validates entries, and aggregates results in real time.

Live Visibility

A dashboard provides immediate insight into total comps, loss categories, and trends by shift.

From Raw Receipts to Actionable Intelligence

Errors dropped to Zero
Data became Reliable
Problems seen Instantly

Why This Matters

CompRunner was built for The Derby—but the pattern is universal. Every business has a nightly close, a reconciliation step, or a spreadsheet someone hates.

My work is identifying those "90-minute problems" and removing them permanently.

It's a Blueprint

  • Operational dashboards
  • Workflow automation
  • Data normalization
  • Real-time visibility

The Philosophy

"I do not sell software. I remove bottlenecks."

If a process consumes human judgment unnecessarily, repeats every day, or touches revenue/risk — it should not be manual.

I'll Find Your
"90-Minute Problem."

Every operation has one. I will identify your bottleneck, design a solution, and build it at my own expense. You only pay once results are verified.